Services — Results as a Service (RaaS)
You Don't Need More Features. You Need Results.
With Results as a Service, EXCO builds only the software and data your business needs to hit a defined result, then runs and supports it. Every engagement starts with the outcome, not a feature list.
- Results as a Service
- Outcome-Based Delivery
- Tailored Software
- Build & Run
- Outcome-Linked Pricing
The Problem
Most Software Projects Deliver Features. Few Deliver Results.
Businesses often pay for large software packages full of features they never use, while the problem they bought it to solve remains. Every business is a unique puzzle, and generic software rarely fits the missing piece.
RaaS flips the model. We agree the result first, such as fewer failed deliveries, faster collections or lower processing time, then build, run and improve exactly what is needed to achieve it.
Paying for unused features
Large packages cost more than the value they deliver.
Generic fit
Standard software doesn't match how your business really works.
No link to outcomes
Vendors are paid for delivery, not for results.
Build-and-leave vendors
Support ends when the project ends.
Our Approach
Build. Run. Grow.
RaaS works in three connected phases, each measured against the agreed result.
- 01
Define the Result
Agree the business result, how it is measured and the baseline today.
- Outcome metric
- Baseline
- 02
Design the Minimum Solution
Scope only the software and data needed to move that metric.
- Lean scope
- No feature bloat
- 03
Build Your Business
Deliver the solution in short sprints, live as early as possible.
- 2-week sprints
- Early release
- 04
Run Your Business
We operate and support the solution so it keeps working every day.
- Support
- Monitoring
- 05
Measure Results
Monthly reporting on the agreed metric, shared openly.
- Monthly review
- Transparent data
- 06
Grow Your Business
Extend with data and analytics (DaaS) once the result is achieved.
- DaaS
- Optimisation
What We Deliver
What a RaaS Engagement Includes
Everything needed to deliver, run and prove a business result.
Outcome Definition
A clear, measurable result agreed with leadership before any build.
- Result & metric definition
- Baseline measurement
- Success thresholds
- Review cadence
Tailored Software
Focused software built for the result, not a generic feature list.
- Lean scope
- Web & app development
- Integrations
- Data designed in
Run & Support
We operate the solution and keep it working as your business changes.
- Hosting & monitoring
- Fixes & updates
- User support
- Change requests
Results Reporting
Monthly reporting that shows progress against the agreed result.
- Results dashboard
- Monthly review
- Root-cause insight
- Next-step recommendations
Outcome-Linked Pricing
Commercial models where part of our fee depends on the result achieved.
- Fixed + outcome options
- Agreed measurement
- Transparent calculation
- Aligned incentives
Growth Roadmap
Once the result is achieved, a roadmap for the next one.
- Next-result planning
- DaaS extension
- Continuous improvement
- Quarterly strategy review
Typical Engagements
Results We Design For
F-Commerce · Orders
Fewer Failed Deliveries
Order confirmation and risk screening built and run for an online seller.
Goal: Lower return-to-origin rate
Healthcare · Revenue
Faster Collections
Claims workflow and follow-up tooling run alongside RCM support.
Goal: Fewer days in accounts receivable
Manufacturing · Operations
On-Time Shipments
Order and production tracking tool with daily exception alerts.
Goal: Higher on-time shipment rate
Finance · Back Office
Faster Month-End
Reconciliation automation and reporting run as a service.
Goal: Fewer days to close the books
FAQ
Common Questions
Is RaaS more expensive than a fixed-price project?
Not necessarily. You pay for less scope because we only build what the result needs, and outcome-linked options share the risk.
How is the result measured?
We agree the metric, data source and baseline in writing before we start, and report on it monthly.
Who owns the software?
Ownership terms are agreed upfront. In most RaaS engagements, you own the software and your data.
Related
Paired With the RightSolutions & Services.
Service
Data as a Service (DaaS)
An ongoing data team that turns your data into growth insight, reporting and optimisation every month.
ExploreSolution
Software Development
Web and app development, ERP, call management apps and tailored business software, tested and supported.
ExploreCompany
How We Work
Project, managed, RaaS and augmentation engagement models.
ExploreProduct
CallBridge
Repeat-sales calling for online sellers: decide who to call, protect customer data, and recycle every outcome. Now onboarding pilot sellers.
ExploreFor US, UK, EU & Middle East clients
Senior engineers with up to 14 years' experience, at a fraction of US, UK or European rates, with working hours that overlap yours.
For Bangladeshi businesses
The same international-standard team that serves global clients, with special local pricing in BDT.
Contracted SLAs, honest billing
Response times and deliverables are written into your contract. If we miss a contracted SLA, you don't pay for that incident. No hidden charges.
Tell Us the Result. We'll Build Towards It.
Share the business result you need. We will show you the leanest way to get there.

