Industries — F-Commerce
Sell on Social. Run It Like a Business.
EXCO helps Facebook and social commerce sellers win repeat orders from past customers, confirm orders, track courier performance and understand which products and pages drive profit.
- F-Commerce
- Repeat Sales Calling
- Order Confirmation
- Fraud Screening
- Courier Analytics
- CallBridge
Industry Challenges
Cash on Delivery Is Growth. And Risk.
F-commerce sellers take orders through messages and comments, most paid on delivery. Fake and impulsive orders lead to refused parcels, double shipping costs and lost stock.
EXCO gives social sellers the tools and data larger retailers use: structured order confirmation, risk screening and clear profitability reporting.
Fake and impulsive orders
Orders placed with no intention to pay.
Return-to-origin losses
Refused parcels cost shipping both ways.
Orders scattered in chats
Orders live across messages, comments and spreadsheets.
Unclear profit
Revenue is clear; margin after returns is not.
Our Approach
One Data Foundation. Built for Your Industry.
We start from the realities of your sector, then build the data, software and reporting it needs.
- 01
Understand the Business
Map your operating model, regulations, systems and key decisions.
- Domain discovery
- 02
Fix the Data Foundation
Integrate and clean the data behind your most important processes.
- Data platform
- 03
Report What Matters
Industry-specific KPIs and dashboards for leadership and teams.
- Industry KPIs
- 04
Automate the Repetitive
Remove manual steps from reconciliation, reporting and operations.
- Automation
- 05
Predict and Prevent
Analytics and models that flag risk and opportunity early.
- Analytics & AI
- 06
Operate and Grow
Run it as a managed service and keep improving.
- Managed service
What We Deliver
What We Build for F-Commerce
Tools and data built for the realities of social selling.
Order Confirmation
A structured call queue to confirm every order before dispatch.
- Confirmation queue
- Agent assignment
- Call outcomes
- Reschedule & cancel
Fraud & Risk Screening
Risk signals that highlight buyers worth a second look.
- Risk flags
- Repeat refusal tracking
- Suspicious pattern alerts
- Block lists
Courier & Delivery Analytics
Delivery success and return rates by courier and area.
- Courier performance
- Return-to-origin rate
- Area analysis
- Delivery times
Product & Page Profitability
Margin by product and page, after returns and shipping.
- Product margin
- Page performance
- Shipping cost impact
- Return cost impact
Repeat-Sales Calling (CallBridge)
Call past customers on a schedule and feed every outcome into the next list.
- Rule-based call lists
- Locked agent console
- Do-not-call respected
- Repeat-order tracking
Daily Seller Dashboard
One daily view of orders, confirmations, deliveries and profit.
- Order volume
- Confirmation rate
- Delivery success
- Daily profit
Typical Engagements
Typical F-Commerce Engagements
F-Commerce · Repeat Sales
CallBridge Pilot
Structured repeat-sales calling to a seller's past customers.
Goal: More repeat orders from existing customers
F-Commerce · Couriers
Courier Performance Review
Delivery success compared across couriers and areas.
Goal: Better courier choices
F-Commerce · Profit
Profitability Dashboard
Daily margin by product and page after returns.
Goal: Spend focused on profitable products
F-Commerce · Customers
Repeat Buyer Programme
Repeat customers identified for targeted offers.
Goal: More repeat orders
FAQ
Common Questions
How can Facebook sellers get more repeat orders?
Call past customers on a schedule, respect do-not-call requests and preferred gaps between calls, and record every outcome. CallBridge runs this process. In our experience, short targeted lists have converted at 40–50%, against just over 10% for a general customer list.
How can Facebook sellers reduce return-to-origin?
Confirm cash-on-delivery orders before dispatch and track repeat refusers. EXCO builds order confirmation workflows and delivery analytics for this.
Related
Paired With the RightSolutions & Services.
Product
CallBridge
Repeat-sales calling for online sellers: decide who to call, protect customer data, and recycle every outcome. Now onboarding pilot sellers.
ExploreArticle
Data calling: how calling past customers recovered half an e-commerce company's revenue
When Bangladesh's internet went down in July 2024, an e-commerce company's online revenue fell to zero. Calling past customers brought back almost half of it. What worked, what broke, and how to run data calling properly.
ExploreIndustry
E-commerce
Data engineering, operation intelligence, customer analytics and software for online retailers.
ExploreSolution
Advanced Analytics & AI
Machine learning, predictive analytics, big data analytics and data mining that run on production data.
ExploreFor US, UK, EU & Middle East clients
Senior engineers with up to 14 years' experience, at a fraction of US, UK or European rates, with working hours that overlap yours.
For Bangladeshi businesses
The same international-standard team that serves global clients, with special local pricing in BDT.
Contracted SLAs, honest billing
Response times and deliverables are written into your contract. If we miss a contracted SLA, you don't pay for that incident. No hidden charges.
More Repeat Orders. More Profit.
Join the CallBridge pilot or talk to us about your seller data.