Products — CallBridge
Turn Past Customers Into Repeat Orders.
CallBridge reads your customer and order history, decides who to call today, and gives your agents a secure console to work the list. Every outcome feeds the next calling cycle.
- Repeat Sales
- Data Calling
- Customer Retention
- Agent Console
- F-Commerce
- Pilot Programme
The Problem
Your Best Leads Already Bought From You.
Calling past customers for repeat orders is one of the cheapest, most reliable revenue channels in Bangladesh. During the July 2024 internet shutdown, one e-commerce company recovered close to half its normal monthly revenue through data calls alone.
Most sellers run it from an Excel export. That works for one batch, then breaks: customers are called too often, a "no" is forgotten, and every phone number sits on every agent's screen.
Spreadsheet call lists
Exported once, out of date the next day.
Over-calling customers
People who said no get called again, and your brand pays for it.
Customer data exposed
Agents can see and copy every number and address.
No feedback loop
Today's outcomes don't change who is called tomorrow.
Our Approach
How CallBridge Works
- 01
Data Arrives
Customer and order data syncs daily from your ERP. Phone numbers are normalised to Bangladesh format and de-duplicated.
- Daily CSV / ETL
- No migration
- 02
Who to Call
Rules your manager sets decide who is callable today, such as every customer every N days.
- Frequency rules
- Explainable
- 03
Build the Batch
Managers create a batch sized to the daily quota and the number of active agents.
- Quota × agents
- 04
Agents Call
One customer at a time in a locked console: name, area and data-call history, but no phone number or address.
- Locked console
- Watermarked
- 05
Record the Outcome
Agents pick one of six outcomes. Only a confirmed order reveals contact details, copy-only and logged.
- 6 outcomes
- Audit log
- 06
Recycle
Do-not-call goes to the blocklist, callbacks are snoozed, and orders reset the cycle.
- Self-updating lists
What We Deliver
What CallBridge Does
Built from first-hand experience of data calling at scale in Bangladeshi e-commerce.
Daily Data Ingestion
Reads your existing ERP data every day. Your ERP stays the system of record.
- Automated CSV / ETL
- Bangladesh phone normalisation
- De-duplication
- No data migration
Rule-Based Eligibility
Decides who is due a call today, using rules you can explain.
- Call every N days
- Callback snoozing
- Blocklist exclusion
- No black-box scoring
Batches & Task Pool
Managers turn eligible customers into a day's work for the team.
- Quota per agent
- Unassigned task pool
- Daily batches
- Manager control
Locked Agent Console
Agents see what they need to sell, and nothing they could take.
- One customer at a time
- No phone or address on screen
- Watermarked & copy-protected
- Data-call order history
Controlled Contact Reveal
Contact details unlock only when an order is confirmed.
- Reveal on confirmed order only
- Copy-only fields
- Every reveal logged
- Paste straight into your ERP
Agent Fraud Controls
Catches agents who fake orders to collect phone numbers.
- Orders-with-no-amount KPI
- Per-agent audit trail
- Next-day ERP reconciliation (in development)
- Manager review
FAQ
Common Questions
Who is CallBridge for?
E-commerce and F-commerce sellers with an existing customer base and customer care or sales agents, selling products customers buy again, such as food, fashion and healthcare products.
Is CallBridge an order confirmation tool?
No. CallBridge works your existing customer list to create new repeat orders. It does not sit between order placement and dispatch.
Do we need to replace our ERP?
No. CallBridge reads your customer and order data daily by CSV or ETL. Confirmed orders are entered into your ERP as usual.
How does CallBridge protect customer data?
Agents never see phone numbers or addresses while calling. Contact details appear only when an order is confirmed, as copy-only fields, and every reveal is logged against the agent.
How do you stop agents faking orders?
Each agent's confirmed orders with no amount are tracked as a KPI. Next-day reconciliation, which matches confirmed orders against the following day's ERP data, is part of the manager cockpit now in development.
Does CallBridge use AI to choose who to call?
Not today. Eligibility is rule-based and set by your managers, so every calling decision can be explained.
What does the pilot include?
Early access, onboarding support and direct input into the roadmap, in return for regular feedback.
How is CallBridge priced?
A monthly subscription based on your customer base and team size. Pilot customers receive preferential pricing.
Related
Paired With the RightSolutions & Services.
Article
Data calling: how calling past customers recovered half an e-commerce company's revenue
When Bangladesh's internet went down in July 2024, an e-commerce company's online revenue fell to zero. Calling past customers brought back almost half of it. What worked, what broke, and how to run data calling properly.
ExploreIndustry
F-Commerce
Repeat-sales calling, order confirmation, courier data and growth analytics for Facebook and social sellers.
ExploreIndustry
E-commerce
Data engineering, operation intelligence, customer analytics and software for online retailers.
ExploreSolution
Advanced Analytics & AI
Machine learning, predictive analytics, big data analytics and data mining that run on production data.
ExploreFor US, UK, EU & Middle East clients
Senior engineers with up to 14 years' experience, at a fraction of US, UK or European rates, with working hours that overlap yours.
For Bangladeshi businesses
The same international-standard team that serves global clients, with special local pricing in BDT.
Contracted SLAs, honest billing
Response times and deliverables are written into your contract. If we miss a contracted SLA, you don't pay for that incident. No hidden charges.
Join the CallBridge Pilot.
We are onboarding a small group of sellers. Tell us about your customer base, your agents and how you call customers today.