Industries — E-commerce
Every Click and Order Is Data. We Turn It Into Growth.
EXCO helps e-commerce businesses unify order, customer and operations data, predict churn and risk, and build the software their operations depend on.
- Data Engineering
- Operation Intelligence
- Customer Behaviour Analytics
- Churn Datamart
- Data Governance
- Call Management Apps
Industry Challenges
More Data Than Ever. Less Clarity Than Ever.
Orders, payments, marketing, couriers and customer service each produce data in separate tools. Without integration, leaders cannot see margin, retention or operational bottlenecks clearly.
EXCO builds the data foundation and analytics that turn this noise into decisions.
Fragmented tools
Shop, payments, marketing and couriers don't share data.
Customers churn silently
Repeat buyers stop buying and nobody notices in time.
Operational blind spots
Fulfilment and delivery problems surface too late.
Fraud and returns
Risky orders cost stock, shipping and margin.
Our Approach
One Data Foundation. Built for Your Industry.
We start from the realities of your sector, then build the data, software and reporting it needs.
- 01
Understand the Business
Map your operating model, regulations, systems and key decisions.
- Domain discovery
- 02
Fix the Data Foundation
Integrate and clean the data behind your most important processes.
- Data platform
- 03
Report What Matters
Industry-specific KPIs and dashboards for leadership and teams.
- Industry KPIs
- 04
Automate the Repetitive
Remove manual steps from reconciliation, reporting and operations.
- Automation
- 05
Predict and Prevent
Analytics and models that flag risk and opportunity early.
- Analytics & AI
- 06
Operate and Grow
Run it as a managed service and keep improving.
- Managed service
What We Deliver
What We Build for E-commerce
Thirteen e-commerce use cases, grouped into six capability areas.
Data Engineering & Integration
Every channel and tool integrated into one reliable data platform.
- Data engineering & pipelines
- Data integration
- Database design & modelling
- Data quality
Operation Intelligence
Near real-time visibility of orders, fulfilment and delivery.
- Order flow monitoring
- Fulfilment KPIs
- Courier performance
- Exception alerts
Customer Behaviour Analytics
Understand how customers find, buy and return.
- Customer behaviour analytics
- Segmentation
- Lifetime value
- Cohort analysis
Churn Datamart & Early Warning
Spot customers and orders at risk before you lose them.
- Churn datamart
- Early warning system models
- Risk scoring
- Retention triggers
Data Governance & Literacy
Agreed definitions and confident data use across teams.
- Data governance
- Data literacy
- Agile in data & analytics
- KPI definitions
Call Management & Software
Software for order confirmation, operations and customer service.
- Call management app development
- Software development
- Order workflow tools
- Integrations
Typical Engagements
Typical E-commerce Engagements
E-commerce · Data
Unified Commerce Data Platform
Shop, payments, marketing and courier data in one model.
Goal: One view of the business
E-commerce · Retention
Churn Datamart & Alerts
Repeat-buyer churn tracked with automated retention triggers.
Goal: Higher repeat purchase rate
E-commerce · Operations
Fulfilment Intelligence
Daily view of orders stuck in fulfilment or delivery.
Goal: Faster delivery, fewer complaints
E-commerce · Software
Order Confirmation Workflow
Call-based confirmation for high-risk orders.
Goal: Fewer failed deliveries
FAQ
Common Questions
Can you combine data from all our sales channels?
Yes. We bring website, marketplace, payment and courier data into one model for reporting.
Related
Paired With the RightSolutions & Services.
Industry
F-Commerce
Repeat-sales calling, order confirmation, courier data and growth analytics for Facebook and social sellers.
ExploreIndustry
Retail
Sales, inventory, demand forecasting and customer analytics for multi-store and omnichannel retailers.
ExploreSolution
Advanced Analytics & AI
Machine learning, predictive analytics, big data analytics and data mining that run on production data.
ExploreProduct
CallBridge
Repeat-sales calling for online sellers: decide who to call, protect customer data, and recycle every outcome. Now onboarding pilot sellers.
ExploreFor US, UK, EU & Middle East clients
Senior engineers with up to 14 years' experience, at a fraction of US, UK or European rates, with working hours that overlap yours.
For Bangladeshi businesses
The same international-standard team that serves global clients, with special local pricing in BDT.
Contracted SLAs, honest billing
Response times and deliverables are written into your contract. If we miss a contracted SLA, you don't pay for that incident. No hidden charges.
Turn Commerce Data Into Growth.
Tell us about your channels and tools. We will show you what your data can do.