Refused cash-on-delivery parcels quietly eat into margins. Practical ways to cut return-to-origin losses.
For many Facebook and online sellers, every refused parcel costs shipping twice plus packaging and stock time. A few disciplined steps make a measurable difference.
- Confirm every COD order by phone before dispatch.
- Track repeat refusers and flag them automatically.
- Compare delivery success by courier and area.
- Measure margin after returns, not just revenue.
The common thread is data: once confirmations, refusals and couriers are tracked in one place, the patterns become obvious.